ORCHESTRA³ - Automated Ticketing and Workflow Management System

The efficient fulfillment solution for call centers and consolidators

ORCHESTRA³ – The intelligent fulfillment platform

More Automation. Higher PNR Quality. Maximum Control.

With ORCHESTRA³, you can sustainably optimize your fulfillment processes and increase the share of touchless transactions. The powerful platform combines intelligent workflow management, integrated yield management, and automated ticket processing in a single centralized solution.

This enables you to maintain consistently high PNR quality, reduce manual effort, and retain full control over your business processes at all times. Thanks to flexibly configurable workflows, seamless system integration, and a highly available, browser-based infrastructure, ORCHESTRA³ continuously adapts to your individual requirements and the dynamic challenges of the market.

Key Features at a Glance

  • Fully automated ticketing
  • Multilingual and multi-tenant
  • XML data exchange
  • Filter logic for controlling individual process chains
  • PDF generation within seconds
  • Creation and delivery of itineraries, quotes, ITRs, and ICS files

ORCHESTRA³ – The Automation Platform for Travel Distribution

ORCHESTRA³ – Intelligent Workflow Automation

Intelligent Workflow Automation

Adapt your business processes flexibly to changing market requirements – without any programming.

With the integrated Workflow Designer, you can create and manage individual process chains using an intuitive drag-and-drop interface. Standard functions can be combined as needed and extended with company-specific business logic whenever required.

Highlights

  • Graphical workflow designer
  • Drag-and-drop configuration
  • Custom business rules
  • Flexible process control
  • Extendable with customer-specific functions
ORCHESTRA³ – Automated Ticketing & Fulfillment

Automated Ticketing & Fulfillment

ORCHESTRA³ processes both online bookings and manually created PNRs fully automatically and reliably. The platform handles all key fulfillment processes – from ticket issuance to document generation.

Features

  • Fully automated ticketing
  • Processing of more than 10,000 PNRs per day
  • Automated schedule changes
  • Waitlist and queue management
  • PDF generation and delivery of itineraries, ITRs, and calendar files
  • Browser-based, highly available, and installation-free
ORCHESTRA³ – Yield Management & Process Control

Yield Management & Process Control

Manage margins, fees, and commissions centrally and transparently. The integrated Yield Management solution supports the automated calculation and management of service fees, discounts, commissions, and upfront payments. Through integration with mid- and back-office systems, all relevant information is available in real time.

Your Benefits

  • Optimized margin control
  • Automated fee calculation
  • Transparent revenue management
  • Real-time data from all connected systems
ORCHESTRA³ – PNR Quality Management

PNR Quality Management

The integrated Queue Manager continuously monitors all bookings and automatically detects irregularities. Before further processing, ORCHESTRA³ checks, among other things, for duplicate bookings, status codes, ticketing options, and fraud indicators. Every processing step is fully documented and can be traced at any time.

Automated Checks

  • Duplicate bookings
  • Status and ticket validation
  • Fraud indicators
  • PNR and ticket validation
  • Complete process history
ORCHESTRA³ – Integration

Integration

ORCHESTRA³ integrates flexibly into existing IT and process environments, enabling seamless data exchange with your existing applications.

  • Connectivity to GDS systems
  • Integration with mid- and back-office solutions
  • Integration of payment service providers
  • XML-based data exchange and interfaces
ORCHESTRA³ – Configuration

Configuration

Customize ORCHESTRA³ to your organization, business processes, and security requirements – without the need for complex development projects.

  • Role and permission management
  • User and group management
  • Individually configurable modules and workflows
  • Flexible fee, commission, and fraud rules
ORCHESTRA³ – Scalable Technology for 24/7 Operations

Scalable Technology for 24/7 Operations

ORCHESTRA³ is operated in a highly available data center and designed for maximum performance and operational resilience.

State-of-the-art infrastructure ensures reliable processing of high booking volumes – around the clock.

Technology

  • Web-based application with no installation required
  • Clustering and load balancing
  • Automatic failover
  • Centralized data management
  • High scalability
  • Secure access – anytime and from any location