ETACS - Web based Mid- and Back-Office Solution for the Travel Business

The all-in-one solution for all business processes in the tourism industry

Customer Management and CRM for Travel Agencies

ETACS brings together all mid-office and back-office processes of the travel industry in one powerful web-based platform. The system seamlessly integrates modern Customer Relationship Management (CRM), booking management, accounting, and reporting into a single solution.

Thanks to its open and flexible architecture, ETACS can be tailored to the specific requirements of your travel business, including fully customizable documents designed to match your corporate branding.

ETACS offers numerous integrations with leading GDS platforms and online booking engines, providing a fully hosted, cost-effective solution that is ready to use from day one.

Key Features at a Glance

  • Customer Management and CRM
  • Comprehensive Booking Management
  • Fully Integrated Accounting
  • Reporting and Management Information System (MIS)
  • Integrations with Leading Booking and GDS Systems
  • PCI DSS-Compliant Payment Processing

ETACS centralizes customer data, bookings, financial operations, and business intelligence on a single platform, enabling travel agencies and travel management companies to improve operational efficiency, streamline workflows, and gain greater visibility into their business performance.

CRM, Buchhaltung & Reporting – alles in einem System

ETACS - Centralized Booking Management

Centralized Booking Management

Manage all travel bookings in a single application, regardless of the sales channel. ETACS integrates with leading reservation and booking systems, including Amadeus, Sabre, Galileo, Worldspan, Traveltainment, Traffics, and Ypsilon.Net.

Highlights

  • Integration with leading international reservation and booking systems
  • Manual booking entry
  • Automatic calculation of discounts and service fees
  • Management of travellers, travel services, and ancillary products
  • Generation of booking confirmations, invoices, tickets, and vouchers
  • Document delivery via email or print
ETACS - Customer Management & CRM

Customer Management & CRM

All customer data is managed centrally and is instantly available for sales, customer service, and marketing activities.

Features

  • Customer, corporate, and agency profiles
  • Travel preferences and marketing attributes
  • Frequent flyer programmes and payment information
  • Booking history and customer analytics
  • Automated newsletters, reminders, and marketing campaigns
  • Personalised customer communications
ETACS - Integrated Accounting

Integrated Accounting

ETACS seamlessly connects bookings with your financial processes, reducing manual work and increasing accuracy.

Key Capabilities

  • Automatic posting of invoices and payments
  • Accounts receivable and payment reminder management
  • Customisable chart of accounts
  • Profit and margin analysis
  • DATEV export
  • Support for BSP, ARC, rail settlement, and tour operator accounting
ETACS - Corporate Travel Management

Corporate Travel Management

Designed specifically for business travel providers, ETACS offers comprehensive functionality for managing corporate clients and customised contract models.

Corporate Features

  • Corporate contracts and negotiated rates
  • Cost centres, projects, and purchase order numbers
  • Custom invoice layouts
  • Corporate reporting
  • Online access for corporate clients
ETACS - Reporting & Business Intelligence

Reporting & Business Intelligence

Make informed business decisions based on real-time company data. All reports can be configured and customised to meet your specific business requirements.

Reporting & Analytics

  • Customers and bookings
  • Tour operators
  • Airlines and fares
  • Destinations and routes
  • Departments, branch offices, and projects
ETACS - Efficient Processes for Sustainable Growth

Efficient Processes for Sustainable Growth

ETACS automates key business processes and provides a unified platform for sales, customer management, and financial administration.

Benefits

  • Centralised management of all business processes
  • Reduced manual effort through intelligent automation
  • Faster workflows and increased productivity
  • Real-time business insights and performance metrics
  • Scalable solution for travel agencies, tour operators, and corporate travel providers
  • Seamless integration with existing IT environments